An Offline error indicates that your computer failed to recognize and connect to the computer which may be due to an inconsistent power supply, the network cable connection failure, or when the printer is set to use the Printer Offline. The following issues indicate that a printer is offline.
Step 1: The printer does not respond.
Step 2: The printer icon(s) on the control panel is offline or grayed out.
Step 3: The printer not connected to the network
Step 4: Carryout the steps below to resolve the offline issue.
Power reset the Printer
Step 1: Turn the printer and disconnect the power cord from the rear and the wall outlet.
Step 2: Make sure the network cable is properly inserted into the printer.
Step 3: Restart your computer, and reconnect the power cable to the computer.
Step 4: Turn the printer on manually if it does not automatically turn on.
Step 5: Try to print.
Check printer’s network connectivity
Step 1: Check whether Wi-Fi is enabled on your computer, and the computer is connected to the wireless network.
Step 2: Print a configuration page and check whether the printer has a valid IP address.
Step 3: Type the IP address in your browser’s address field. If the Embedded Web Server (EWS) page opens, the printer is connected to the network.
Step 4: Click Run under the Start menu, and type cmd.
Step 5: Type ping in the command line prompt, and provide the printer’s IP address.
Use HP Print and Scan Doctor
HP Print and Scan Doctor diagnoses and quickly resolves printer issues automatically.
Check the printer settings on your device to make sure the printer is set as default
Open the Devices and Printers option on your Windows.
Find the original print driver installed already, and set it as default.
Remove and reinstall the printer driver
Open Add or remove programs on your computer, and uninstall the HP printer software.
Restart the computer.
Download the latest printer driver from our website, and reconnect the printer and computer when prompted by the installer.
Try to print. If the issue persists, follow the steps below.
Try to print from another computer
If you are not able to print from another computer, the printer requires a service.
To Get Instant Support Call our Toll-Free 1-866-293-9220 or visit HP Color LaserJet Pro MFP M277 printer troubleshooting
Step 1: The printer does not respond.
Step 2: The printer icon(s) on the control panel is offline or grayed out.
Step 3: The printer not connected to the network
Step 4: Carryout the steps below to resolve the offline issue.
Power reset the Printer
Step 1: Turn the printer and disconnect the power cord from the rear and the wall outlet.
Step 2: Make sure the network cable is properly inserted into the printer.
Step 3: Restart your computer, and reconnect the power cable to the computer.
Step 4: Turn the printer on manually if it does not automatically turn on.
Step 5: Try to print.
Check printer’s network connectivity
Step 1: Check whether Wi-Fi is enabled on your computer, and the computer is connected to the wireless network.
Step 2: Print a configuration page and check whether the printer has a valid IP address.
Step 3: Type the IP address in your browser’s address field. If the Embedded Web Server (EWS) page opens, the printer is connected to the network.
Step 4: Click Run under the Start menu, and type cmd.
Step 5: Type ping in the command line prompt, and provide the printer’s IP address.
Use HP Print and Scan Doctor
HP Print and Scan Doctor diagnoses and quickly resolves printer issues automatically.
Check the printer settings on your device to make sure the printer is set as default
Open the Devices and Printers option on your Windows.
Find the original print driver installed already, and set it as default.
Remove and reinstall the printer driver
Open Add or remove programs on your computer, and uninstall the HP printer software.
Restart the computer.
Download the latest printer driver from our website, and reconnect the printer and computer when prompted by the installer.
Try to print. If the issue persists, follow the steps below.
Try to print from another computer
If you are not able to print from another computer, the printer requires a service.
To Get Instant Support Call our Toll-Free 1-866-293-9220 or visit HP Color LaserJet Pro MFP M277 printer troubleshooting
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