Friday, 14 December 2018

How to solve HP OfficeJet Pro 6968 Printer Blue Screen and error code 01024661

The issue in the printer can be resolved by resetting the printer. To reset the printer, you can turn off the printer when it is turned on you should remove the power cable of the printer.

  1. Make sure that you do not proceed with any operations for the next 60 seconds. 
  2. Reconnect the power cord to the printer to its backside. 
  3. Ensure that you do not use any surge protector and UPS to connect the printer to the power. 
  4. If the printer is connected to a surge protector, it can result in some issues. 
  5. The printer won't be able to draw some power, and it may result in printer failure. 
  6. The printer connection can be made with the UPS, it can result in printer failure. 
  7. After the connection, the printer will start automatically
  8. If the printer does not turn on manually, you can power on the printer manually using the button on the printer. 
  9. After turning on, the printer settings will be restored, and it can result in the new printer setup. 
  10. When the printer boots up, re-enter the time and region in the printer after turning on check the control panel of the printer to solve the issue. 
  11. Sometimes, the issue in the printer can also be fixed by using the printer software names HP print and scan doctor.
  12.  If the printer is set up properly, the issue should have been fixed by now, and the blue screen on the printer’s control panel should disappear. 
  13. Test print a document from the printer and check the display panel of the printer.

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