Router Troubleshooting Steps for HP Envy 5642 Wireless Printer

Turn off additional routers

First ensure that routers are turn off in your wireless environment that are not being used. Multiple routers might cause network interference and performance issues.

Move the router and printer closer together

If your printer is too far from the router, or Else there are objects in between the printer and router, the wireless signal might be too weak to make a reliable connection. 

• Keep your printer and router closer, but not closer than 1.8 m (6 ft).

• Should not place any metal objects between the printer and the router, such as refrigerators,metal bookcases etc....

• Relocate your devices that emit radio signals, such as microwaves,cordless phones etc.,

Evaluate the printer IP address (LCD control panels)

• Compare the printer and the router IP address you are going to connect. If you found any difference, it typically indicates that the printer is not properly connected to your wireless network.

• Print a Network Configuration report from the Wireless -> Network Settings or Setup menu on the printer control panel. Steps to take the print report is differ by each printer model. If you want to go on with detailed steps, go to HP Customer Support. In the Search bar type your printer model, and then search for the document to 'print a configuration page' or 'print a self-test page' and get it.

• Now Locate IPv4 in the 802.11 Wireless section, and then locate the IP Address.This is the printer's IP address on the network.

• Compare the IP Address to the Default Gateway to determine if they are similar. When the first three octets (a number between 0 and 255) are 255 in the Sub-net Mask, ensure the first three octets in the IP Address must be the same as the first three octets in the default gateway.

• • No need to Continue troubleshooting Steps If the IP Address is similar to the Default Gateway and your printer maintains the connection
  • If the IP Address is similar to the Default Gateway but the printer does not maintain the connection, continue troubleshooting steps.
  • If the IP Address is not similar to the Default Gateway: Restart your printer and router, then reconnect the printer to your wireless network. Print a new Network Configuration report, then re-evaluate the IP address. If wireless connection continues to drop, continue the troubleshooting steps.

For Easy Guidelines about Printer Troubleshooting call us @ 1 888 249 8496. Our Experts will solve your issues quickly.

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HP Wireless Printer Troubleshooting For Wireless light is ON but Still have Connection issues

1)  Minimize wireless channel interference (LCD control panels)

• The interference problems occurs between the network. This happens because the other network use the same channel or adjacent channel. 
• Go to Wireless -> Network Settings and Print a Network Configuration Page or by choosing Setup menu on the printer. Steps to print the page vary by printer model. 
• At last, The Network Configuration Page under the Number of 802.11 networks discovered list, locate the channel for your wireless network. Continue the troubleshooting steps if the below given error notified:
  
  • If your network is not on a channel used by several other networks
  • If your network is on a channel used by several other networks.
• Obtain your wireless router IP address and login information. Refer to the documentation that came with your router or Internet Service Provider, or use the information in the table.
• First open an Internet browser and type your router IP address in the address bar, then press Enter on the keyboard. Now the router web-based setup page opens.
• Now Change your network channel name to one not being used by others.

2) Change the wireless network name (LCD control panels)

By Changing your wireless network name might resolve connectivity issues. If Multiple routers with the same network name (SSID) might cause the printer to connect to the wrong wireless network or drop the wireless connection.

• Get your wireless router IP address and login information. Refer to the documentation that came with your router or Internet Service Provider, or use the information provided in the table.
• Open an Internet browser, type your router IP address in the browser address bar, then press Enter on the keyboard. Now you get the router web-based setup page.
• Locate the menu for changing your wireless network name, The network name should be unique. Choose the Menu and Change it
• On the printer, select the Setup ->Network, or Wireless menu, Now click the Wireless Setup Wizard, then you should follow the on-screen instructions to connect the printer to your network you renamed.

To Get more solutions Visit https://goo.gl/oEBEqV or Call Us 1 888 249 8496 Our Technical Expert will guide you to solve the issues Quickly.

Troubleshooting issues that often occurs in your HP Wireless Printer

HP Designjet T1700 Printer

Troubleshooting issues that often occurs in your HP Wireless Printer

First you have to Resolve the connectivity error states?

• By Pressing the Router Power Button your router will get Turn OFF otherwise disconnect your power card.
• By Pressing the Printer Power Button your Printer will get Turn OFF and Ensure any USB or Ethernet cables are disconnected

Run the HP Print and Scan Doctor:

• It’s Free tool to diagnose and resolve printing and scanning problems.
• Select HP Print and Scan Doctor to download it through your Internet browser.
• Download the files on your selected folder and launch the tool, then on-screen instructions will help you to run the automated troubleshooting.

Continue the below given troubleshooting steps for Control Panels LCD or Text based Control Panel

Note that light blinking in Wireless icons indicates the status of the Printer wireless signal and connection to your local Wi-Fi network. The light Can be ON, Off or Blinking mode.

The Wireless light is ON but Still facing the Connection issues

Print the report from the Wireless, Network Settings, or Setup menu on the printer control panel. Steps to print the report vary by printer model. If any issues identified on the report to Attention, then follow the steps in the solutions to resolve the issues.

Else continue with this following steps:

Any one of the results get PASS it doesn’t require any actions. If all the result get pass it’s necessary to do the troubleshooting

Wireless ON = Fail : The wireless signal on the printer is off. Just Turn the signal ON and try to reconnect the printer to the wireless Network. On the Printer first select the Setup -> Network or Wireless Menu and Now select the Wireless Setup Wizard and then follow the On-Screen instructions to connect the printer to your network. When the wireless light is blue and solid, print another Wireless Test Results page and confirm the report shows the status as PASS.

Connected = FAIL or Not Run: The steps helps to Get solution, or reconnect your printer to the wireless network. On the printer, Click the Setup-> Network, or Wireless menu, Now Click On the Wireless Setup Wizard. Now follow the on-screen instructions to connect the printer to your network. Print another Wireless Test Results page and confirm the report shows the status as PASS.

Signal Quality = Poor or Not Run: Move your printer closer to the wireless router or follow the steps in the solutions provided, then try with another print Wireless Test Results page and confirm the report shows the status as Excellent or Good.

Compare the Current Configuration section and Network Name(SSID) to the name of your wireless network. If the network name does not match, the printer is connected to the wrong network. On the printer, select the Setup, Network, or Wireless menu, select Wireless Setup Wizard, and then follow the on-screen instructions to connect the printer to your network.
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